Services
Solutions for your instruments
Laboratory and scientific equipment are major investments and are very important to your lab. Unity™ Lab Services can help protect and optimise that investment. We provide a complete portfolio of services and support solutions designed to help you improve productivity, reduce total cost of ownership and ensure performance throughout your laboratory.
Let our service professionals handle your installation. Unity Lab Services will provide you with:
We offer a range of affordable support Plans to improve productivity, increase equipment uptime and utilisation, maintain peak performance and lower the total cost of ownership. This extends the lifetime of your equipment investment while providing you convenient access to quality service and parts and eliminating the uncontrollable cost of unplanned maintenance and repairs. That translates to lower costs, less time and less confusion for you.
For your laboratory equipment:
| Unity Extended Warranty | Unity Extended Warranty Plus | Unity Basic Lite Plan | Unity Basic Service Plan | Unity Comfort Plan | Unity Full Service Plan | |
|---|---|---|---|---|---|---|
| RESOURCES | ||||||
| Unlimited Priority Technical Phone Support | ||||||
| Firmware/Software Updates | ||||||
| PREVENTIVE MAINTENANCE SERVICES | ||||||
| On-Site Preventive Maintenance | ||||||
| Safety Check and Certificate to Local Regulation | ||||||
| Preventive Maintenance Parts Kit | ||||||
| CORRECTIVE SERVICES | ||||||
| Priority On-Site Support | ||||||
| On-Site Visits- Labour and Travel | 10% Discount | |||||
| Factory-Certified Parts | 25% Discount | 25% Discount | ||||
| ADD-ON SERVICES | ||||||
| Qualification Services | ||||||
| Improved Response Time | ||||||
| Additional Preventive Maintenance | ||||||
| Calibration Services |
For your molecular instruments:
| Entitlements | Critical Support Plan | Extended Warranty 1 | Essential Plan | Basic Depot Plan | Limited Plan | Proactive Plan |
|---|---|---|---|---|---|---|
| On-Site Preventive Maintenance | ² | ² | ||||
| Preventive Maintenance Parts Kits | ² | ² | ||||
| Unlimited Priority Telephone Support | ||||||
| Firmware/Software Updates | ||||||
| Unlimited Priority Telephone Support | ||||||
| Unlimited Priority Telephone Support | 2 day | 3 day | 3 day | 5 day | ||
| On-Site Visits Labour and Travel | unlimited | unlimited | unlimited | one | ||
| Factory-Certified Parts | ² | ³ | ||||
| Technical Reviews | ||||||
| Priority Technical Support Coverage | ||||||
| Discounted Service Products | ||||||
| Incidental Consumables | ||||||
| Instrument Relocations Services | ||||||
| Instrument Uptime Guarantee | ||||||
| Designated Account Manager |
Key
1. Extended warranty is available at the point of instrument sales, only.
2. These items can be removed from the original plans.
3. For 1 visit
Selecting the right validation supplier for your equipment is important for the success and efficiency of your laboratory. With our services you receive a full range of validation capabilities along with:
Improved productivity: Our factory-developed IQ, OQ and temperature mapping or cycle testing or sterilisation testing documents allow you to start the review process before the equipment arrives, increasing product uptime.
Single-vendor convenience: We offer installation, validation and annual re-qualification of your laboratory equipment.
Peace-of-mind: Our factory-certified validation technicians are product experts with experience and knowledge in regulated environments.
No charge, re-qualification: After our initial qualification, we will re-qualify your unit at no charge if a key component fails while under warranty or an approved service contract.
Contact us for the validation for your equipment:
